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Terms & conditions

Terms and Conditions – Aerpex

Terms and Conditions

Update date: 2025-05-27

Company: Aerpex (the “Company,” “we,” “us,” or “our”)

Website: https://aerpex.com

1. Welcome to Aerpex

Thank you for choosing Aerpex. By accessing or using our services, you agree to these Terms and Conditions. They outline your rights and obligations as a user of our platform and chatbot solutions.

2. What We Offer

We provide AI-powered chatbot services designed for various industries such as e-commerce, healthcare, consulting, SaaS, education, and more. Our services include automation, customer interaction, analytics, integrations, and support tools.

3. Account Setup

You may need to create an account to access some services. You are responsible for providing accurate information, safeguarding your credentials, and notifying us of any unauthorized activity.

4. Subscriptions and Billing

Aerpex operates on a subscription model with monthly and yearly billing options. You authorize recurring charges and will be notified of any changes in pricing in advance. No refunds are offered unless explicitly stated.

5. Free Trials

We may offer free trials for new users. If you do not cancel before the end of the trial, you will be automatically billed according to your selected plan.

6. Using Our Services

We expect from our clients to use our services in good faith. You agree not to:

  • Use the service for illegal or harmful purposes
  • Upload malicious code or spam
  • Violate the rights of others
  • Misrepresent your identity

7. Service Availability

We aim for high reliability but cannot guarantee uninterrupted service. Occasionally, maintenance or unexpected issues may temporarily affect availability. We’ll do our best to keep you informed and minimize disruptions.

8. Your Data

You own the data you upload. By using our service, you grant us a license to process and display your data as needed to operate our platform. We handle your information responsibly and securely.

9. Integrations

Our service integrates with tools like Stripe, WhatsApp, Facebook, and more. Use of these third-party tools is governed by their terms, and we are not responsible for their actions.

10. Privacy Matters

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. We use standard security practices to safeguard your data.

11. Customer Support

Support is available via email and in-app chat. We do our best to reply promptly. Support response times may vary depending on your subscription level.

12. Cancellation and Account Closure

You may cancel your subscription anytime through your account dashboard. You will continue to have access until the end of your billing period. After cancellation, your data will be deleted unless otherwise required by law.

13. Platform Improvements

We’re constantly enhancing our services. We may add, update, or remove features to improve your experience. We will inform you in advance of any major changes that may impact you.

14. Limitation of Liability

While we work hard to provide reliable services, Aerpex is not liable for indirect or incidental damages. Our total liability is limited to the amount paid in the last 3 months prior to the issue.

15. Questions & Contact

If you have questions or feedback, feel free to reach out: